My plan does not activate after wiring funds.
- After a payment request is created, you have 24 hours to wire funds to a designated wallet. Based on the fluctuation of Bitcoin prices, posted amount of Bitcoin may be larger or smaller. Price updates commence every 30 minutes.
- The system only validates your request to transfer when you pay the designated amount or more. If less bitcoin were submitted, the transfer request would be voided automatically.
How long does it take to activate my plan?
- The time until the activation varies depending on processing speed of network or blockchain. Some exchange and wallet may take more time to transfer funds. However, the process generally does not exceed 6 hours. Therefore, if your plan does not activate after 6 hours, please contact the support centre.
Which days of a week that I receive my earnings?
- Daily earnings are processed and posted at midnight, Monday through Friday, United Arab Emirates Standard Time.
My plan was activated but not yet received earnings.
- It takes 24 hours until your investments are processed through our system. You will be listed as an XTRADECHAIN dividend recipient after 24 hours.
I upgraded my plan but received earnings for the previous plan.
- The same rules apply for plan upgrades with the purchase of a new plan. Your upgrades will be in force after 24 hours. Until that point, you will receive the earnings on the previous plan.
Which days of a week I can withdraw my funds?
- You can withdraw your funds Monday through Friday.
What is the minimum amount that I can withdraw?
- The minimum withdrawal amount is currently $50. There is no limit on the maximum amount you can withdraw.
How long does it take to process my withdrawal request?
- All withdrawal request is mostly is instant transactions,how ever its depend on your exchange wallet provider
I received payment confirmation on my e-mail, but no funds were remitted to my wallet.
- It may take up to 24 hours after confirmation for requests to be processed in blockchain and posted on your wallet.
Hash values I received by e-mail are not recognized by Blockchain.
- It generally takes 24 hours for blockchain to recognize hash values. You can review the progress by the link provided in the e-mail message until then.
What should I do to get a binary bonus?
- Upon your purchase of a plan, credits are created. To receive a binary bonus, you must have one referee on each side of your binary.
- Binary credits are remitted to bonus on the midnight every day, United Arab Emirates Standard Time.
I made one referral member, but I did not receive a credit.
- Please confirm if the new referral member is the first one on your left or right. First referral on each side only qualifies you for binary bonus program. They do not create credits and do not count as binary members.
- Was your plan active when your referral members in lower tier activate their plans? Credits are provided only if your plan was active when lower tier members activate their plans.
- Are your lower tier referral members’ accounts leadership accounts? Leadership accounts do not own earnings and do not get payments. Therefore, leadership members do not create binary credit.
Amounts of my credit received seems not correct.
- Created credits are 10% of the price of plans purchased. If a member in your network upgrades a plan, the member only creates credits on the difference between two plans, not on the entire amount of the plan the member bought. For instance, if a member upgrades to $500 plan from $300 plan, you would receive 10% of the difference between the two plans. The difference is $200 in this example so that you will get 20 credits in total.
I received bonus less than created credits.
- There is a rule for the binary program; no member shall receive binary bonus larger than the plan they are on. For instance, if you are using $100 plan, but have created 150 credits through the binary network, you will only receive $100 bonus, forfeiting the remaining $50.
- You also need to be careful about 400% earning rule. You can never receive an amount four times more than the plan you are on. For example, if you are using $100 plan, have received $350 as earnings so far and you have 100 credits outstanding for a binary bonus, only $50 that matches your 400% ceiling will be paid to you as a binary bonus.
I did not receive my referral bonus while my referral member was activated.
- To receive a referral bonus, your plan must be active when your referral’s plan comes activated. To ensure receipt of your bonus, please wait until your plan gets activated before providing referral codes.
- Referral Bonus is subject to 400% earning rule. Bonus from referrals will be paid up until their earnings reach 400% of their plan price. Bonus ceases to be remitted when your referral member reaches the earning cap.
An incorrect amount of bonus was paid.
- The referral bonus is 7% of the plan price purchased. If your referral member upgrades their plan, it creates the bonus on the difference between the two plans, not the entire amount of the plan purchased. For example, if your referral member upgrades to $500 plan from $300 plan, you will receive a 7% bonus on the difference amount between the plans. In this case, you will receive a $14 bonus as the difference is $200.
- You also need to be careful about 400% earning rule. You can never receive an amount four times more than the plan you are on. For example, if you are using $100 plan, have received $350 as earnings so far and you have 100 credits outstanding for a referral bonus, only $50 that matches your 400% ceiling will be paid to you as a referral bonus.